Support

Support Service Repair

HeartWay® Care, just because we care.

Service Hotline # 866-464-9779.

• Having trouble with your mobility products ?
• Are you in need of a certified technician to do the repair for you ?
• Can’t figure out what’s wrong with the scooter or power chair ?
• Having hard time finding someone to help you fix the mobility equipment ?

No problem, simply call us toll free # 1-866-464-9779 for HeartWay® Care, we will assist you finding a HeartWay Regional Service Provider under our service network or sending a certified technician to you for in-home repair. Currently this service is available in the U.S.

 

Warranty (service repair)

Heartway products are backed by a Limited Lifetime Warranty on our service repair support. The warranty covers any part of a Heartway product that is found to be defective within the warranty period. We will repair or replace these parts free of charge. All warranty service is preformed at the closest Heartway Service Center. The warranty applies to the original retail purchaser of the Heartway product. ( see product warranty card for details)

Service/Repair Nationwide Network (Partners)

- Wheelchair & Scooter Repair: 1-888-584-3095

- NuMotion: 1-800-500-9150

- XMED Repair Express: 1-877-581-3733

 

 

Medicare/Insurance Support

Heartway products, in most cases, will qualify for Medicare and private insurance coverage. We will work with our dealers to provide the appropriate support and documentation to assist their customers in applying for this coverage.

 

Service Guarantee

At Heartway, we are committed to complete satisfaction for our products and our service. When customers bring concerns or issues to our dealers, we will be there to provide the support that is wanted and expected. Our goal is to provide you superior customer backup.